Authorized RED users will have a new system called Servicio CASIA (Coordination, Attention and Comprehensive Support for the Authorised RED Person). It will be available in the Virtual Office of the RED System and through which you can ask questions, report errors or incidents, as well as submit requests for procedures.
Its inauguration comes during the state of alarm declared as a consequence of COVID-19, with the intention of reinforcing user support.
Through the Social Security website:
- Access RED ON-LINE System.
- After authentication, in the list of services available under the title Authorized Person Service (CASIA)
- Attention and Support to the Authorized Person, through it RED users will have access to the new electronic channel of the TGSS (General Treasury of Social Security).
Servicio CASIA: Functionalities
Case registration
Through this option, a new case will be created (whether it is consultation, error/incident, or request for processing), selecting the matter, category, and subcategory on which it deals through different drop-down menus that will allow labeling the presented issue for providing better attention.
In addition, the Authorized RED user may attach to the application all the documentation necessary for its processing.
Once the registration is complete, the service will generate a Proof of Initiation of the Procedure that will include the date and time in which the request was made, as well as the case number that the system has automatically generated and that will allow its follow-up afterward.
Case management
Through this option, those authorized users will be able to consult the registered cases, proceed to modify them by incorporating new documentation, and see the response to the requests made. They will also be able to carry out a satisfaction survey through which they will assess the attention received.
IMPORTANT: These procedures will not include the request for deferments, whose requests must comply with what is indicated on deferments in the RED News Bulletin 7/2020.
Consultation/Modification of contact details
It is found in the Management of Authorizations section -> Contact data management.
The service itself will offer, therefore, the possibility of carrying out comprehensive case management (registration, modification, and consultation of resolutions), a procedure that is also improved by the implementation of a complementary notification system that facilitates the follow-up of the requests made. Its functions will be gradually expanded.
In this way, each time the user requests additional documentation or resolves the presented case, an informative notice of such circumstance will be generated and sent to the email communicated by the authorized person.
For this reason, it is recalled that the main user of the authorization can update said email through the “Management of Authorizations” section, then go to “Contact Data Management”, and finally enter the “Contact Data Query/Modification” option.
Servicio CASIA: Related information
This is the additional information about the “Servicio CASIA” that the Social Security website presents to us and allows us to download. Unfortunately, the only available versions are in Spanish.
- Servicio CASIA Authorized User Practical Guide
- Servicio CASIA Manual for the Authorized User
- Servicio CASIA Authorized User Informational Brochure
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