For all legal purposes the Spanish language version of the Refund Policy, shall be the legally binding one. This English language version is a translation and may contain errors.

1. INTRODUCTION

The following Refund Policy sets forth the terms and conditions under which ENTRE TRAMITES provides refunds to its customers for purchased services. This policy seeks to ensure customer satisfaction while establishing clear guidelines for the refund process.

2. ELIGIBILITY FOR REFUNDS

2.1. SINGLE PAYMENT SERVICES

ENTRE TRÁMITES customers may be eligible for a refund under the following circumstances, subject to the specific conditions for each service detailed below:

  1. Cancellation within 14 days:If the service is canceled by the customer within 14 calendar days of payment, the refund terms specific to each service will apply.
  1. Cancellation after 14 days:If cancellation of the service is requested more than 14 calendar days after payment, the refund, if applicable depending on the service and circumstances, will be limited to a maximum of 50%.

2.1.1 SET UP SERVICES

  1. Appointments are not available at the stipulated time*, the process is not carried out. (Refund of 80% of the amount paid,within the established cancellation period)

*It is understood as stipulated time:

 1. NO Blanco: : between 4-6 weeks, but the appointment time varies depending on the province, the scheduled appointment can be in a week or even a month in advance.

2. Registration:The waiting period for appointments is 2-3 weeks. In some municipalities, available appointments are not available until the following month.

3. TIE:Between 4 and 6 weeks. Some police stations open availability for the following two weeks on Mondays. Appointments are available in major cities such as Barcelona, ​​Valencia, Madrid, Mallorca, and Seville; the time may increase by an additional 1 to 3 weeks over the standard timeframe.

4. CUE: 4-6 weeks to schedule and availability the following month.

5. TSI:Two weeks after the receipt approved in Barcelona is sent to them. In other provinces, it’s better to schedule an appointment at the nearest health center and request it in person; after that, it also takes 2-3 weeks.

6. CD:For CD, appointments are available for the same week or the following week, in all provinces.

7. ID/Passport: : 2-4 weeks to schedule and availability the following month.

8. Other documentation issued by the National Police:Between 4 and 6 weeks. Some police stations open availability for the following two weeks on Mondays. Appointments are available in major cities such as Barcelona, ​​Valencia, Madrid, Mallorca, and Seville; the time may increase by an additional 1 to 3 weeks over the standard timeframe.

  1. You get an appointment, you complete the paperwork, you go to the appointment, but a document was missing that the manager was supposed to prepare, and because of this, they didn’t give you the document (manager error). The refund will be made by the100%
  1. What happens if the client goes to the appointment, but the police station refuses to issue the document due to a change or an incident, or simply because the police officer refuses to issue it? If the client does not receive the document due to unrecorded developments or changes at the police station, they must report their situation immediately. We offer to reschedule the appointment at the nearest police station. If the client opts for a refund, a partial refund of 15% of the amount paid will be issued, as the pre-appointment process has been completed*. Please note that unexpected decisions by police stations are beyond our control, as they are autonomous in their decisions, and each police station may request additional documentation, although this may not necessarily be officially published.

* If the appointment was requested taking into account the client’s availability and this availability is only for a specific day, understanding the difficulty in obtaining appointments, the client understands the limitations and possible consequences this may have. Under this scenario, if the police station decides not to deliver the document for reasons beyond our control and requests a refund, it cannot be granted.

  1. If during the process, the client fails to share the necessary documentation and the process is affected by this, if they decide to request a refund, it cannot be granted because the error is, in this case, entirely the client’s responsibility.

2.1.2 COMPANY INCORPORATION SERVICES

  1. The cancellation and refund policy for one-time payment services applies (14 days to cancel the service)
  2. The different appointments required for the incorporation process depend on each province, bank, and notary. If the reason for withdrawal is related.For these reasons, a refund cannot be granted.

2.1.3. SERVICES OF FOREIGNERS

  1. Withdrawal for Personal Reasons:

*This procedure is understood to include: telephone, written, or video call consultation; initial onboarding submission; document review; administrative procedures; or any other process arising from the contracted procedure.

  1. Established Times:
  1. Withdrawal without Verifiable Justification:
  1. Service Not Adjusted to Customer Needs:
  1. Extra Charges for Additional Resources:
  1. Extra Charges for Immediate Procedures:

2.1.4. RENTAL SERVICES AND TAX SERVICES

  1. Refund for Service Errors:
  1. Early Cancellation:
  1. Documentación Incompleta o Incorrecta:

2.1.5. DIGITAL CERTIFICATE SERVICES

  1. Refund for Technical Problems:
  1. Cancellation before Issue:
  1. Certificate Validity:

21.6. PAID ONLINE CONSULTATION SERVICE

  1. Cancellation by the customer:
  1. Cancellation by the consultant:
  1. Refund Procedure:

2.1.7. OTHER SERVICES

  1. Withdrawal for Personal Reasons:

*This procedure is understood to include: telephone, written, or video call consultation; initial onboarding submission; document review; administrative procedures; or any other process arising from the contracted procedure.

  1. Established Times:
  1. Withdrawal without Verifiable Justification:
  1. Service Not Adjusted to Customer Needs:

2.2. MONTHLY RECURRING PAYMENT SERVICES (SUBSCRIPTION)

ENTRE TRÁMITES customers may be eligible for a refund under the following circumstances:

Start of Service Provision:For Monthly Recurring Payment Services (Subscription), the provision of the service will be deemed to have begun when one of the following actions occurs:

  1. Failure to comply with ENTRE TRAMITES in the Provision of Services:
  1. Full Refund for Unsubscription Cancellation Not Managed in Time:
  1. Redemption of Penalties for Manager Errors:
  1. Model Sale/Improper Management:
  1. Pause/Cancellation of Services:

2.2.1. RECURRING SERVICES FOR SELF-EMPLOYED WORKERS AND SMEs

Clauses to take into account:

3. REFUND DENIAL

No refunds will be given in the following cases:

4. DISCLAIMER OF LIABILITY FOR EXPENSES ASSOCIATED WITH PROCEDURES

Under no circumstances will ENTRE TRÁMITES assume any responsibility or cover any personal and/or business expenses associated with the development of procedures. This includes, but is not limited to:

Any expense of this nature will be the sole responsibility of the CLIENT, and ENTRE TRÁMITES will not be obligated to reimburse or assume its payment.

5. REFUND REQUEST PROCESS

Customers who meet the eligibility criteria can submit a written refund request directly to their assigned manager, who will then formally forward the request to the email [email protected] within the eligibility period.

The refund request must include the following information:

6. EVALUATION AND APPROVAL OF REFUNDS

7. REFUND AMOUNT

The amount of the refund, if approved, will be determined based on the original service fee and the specific circumstances of the case.

8. REFUND PROCESSING

9. CHANGES IN THE REFUND POLICY

ENTRE TRÁMITES reserves the right to modify this Refund Policy at any time. Changes will become effective upon publication on https://entretramites.com/

10. CONTACT

If you have any questions or concerns about our Refund Policy, please contact us via email :[email protected] 

By accepting and purchasing our services, you agree to comply with the terms and conditions set forth in this Refund Policy.