For all legal purposes the Spanish language version of the Refund Policy, shall be the legally binding one. This English language version is a translation and may contain errors.

1. INTRODUCTION

The following Refund Policy establishes the terms and conditions under which ENTRE TRÁMITES provides refunds to its customers for services purchased. This policy seeks to ensure customer satisfaction while establishing clear guidelines for the refund process.

2. ELIGIBILITY FOR REFUNDS

2.1. SINGLE PAYMENT SERVICES

ENTRE TRÁMITES clients may be eligible for a refund under the following circumstances:

  1. Cancellation of the service by the client within the established cancellation period (14 days). *The refund would be made for a maximum of 50% in case of requesting the refund after 14 days.
  2. Failure on the part of ENTRE TRÁMITES to provide services as agreed. Non-compliance is understood when:

2.1.1 SET UP SERVICES

*It is understood as stipulated time:

1. White NIE: between 4-6 weeks, but the appointment time varies depending on the province, the scheduled appointment can be in a week or up to a month.

2. Empadronamiento: The waiting period to attend is 2-3 weeks. In some municipalities, appointments are available until the following month.

3. TIE: between 4-6 weeks. In some police stations, Mondays open availability for the following two weeks. Appointments in capital cities such as Barcelona, ​​Valencia, Madrid, Mallorca, Seville; The time may increase by an additional 1-3 weeks to the standard times.

4. CUE: 4-6 weeks to schedule and availability the following month.

5. TSI: 2 weeks after the approved receipt is sent to you in Barcelona. In other provinces it is better to schedule an appointment at the nearest health center and request it in person, after that it also takes between 2-3 weeks.

6. CD: For the CD, appointments are available for the same week or the following week, in all provinces.

7. DNI/Passport: 2-4 weeks to schedule and availability the following month.

8. Other documentation issued by the National Police: between 4-6 weeks. In some police stations, Mondays open availability for the following two weeks. Appointments in capital cities such as Barcelona, ​​Valencia, Madrid, Mallorca, Seville; The time may increase by an additional 1-3 weeks to the standard times.

If the client does not receive the document due to news or changes at the police station not previously registered, they must report their situation immediately.

We offer to carry out the process again at the nearest police station.

If the client opts for a refund, a partial refund of 15% of the amount paid will be made, since the management prior to the appointment has been completed*. We remember that unexpected decisions by the police stations are beyond our control, since they are autonomous in their decisions.

* If the appointment was requested taking into account the client’s availability and this availability is only for a specific day, understanding the difficulty in obtaining appointments, the client understands the limitations and possible results that this may have. Under this scenario, if the police station decides not to deliver the document for reasons unrelated to the management that we can carry out and requests a refund, this cannot be granted.

2.1.2 COMPANY INCORPORATION SERVICES

2.1.3. FOREIGN SERVICES

2.1.4. INCOME SERVICES AND TAX SERVICES

2.1.5. DIGITAL CERTIFICATE SERVICES

21.6. PAID ONLINE CONSULTATION SERVICE

2.1.7. OTHER SERVICES NOT CONTEMPLATED

2.2. MONTHLY RECURRING PAYMENT SERVICES (SUBSCRIPTION)

ENTRE TRAMITES customers may be eligible for a refund in the following circumstances:

2.2.1. RECURRING SERVICES FOR THE SELF-EMPLOYED AND SMEs

Clauses to consider:

3. DISMISSAL OF REFUND

No refunds will be given in the following cases:

4. EXCLUSION OF LIABILITY FOR EXPENSES ASSOCIATED WITH PROCEDURES

In no way shall ENTRE TRÁMITES assume responsibility or cover personal and/or business expenses associated with the development of procedures. This includes, but is not limited to:

Any other incidental expense or related to the procedure process not expressly covered by the refund policy.

Any expense of this nature shall be the sole responsibility of the CLIENT, and ENTRE TRÁMITES shall not be obligated to reimburse or assume payment.

5. REFUND REQUEST PROCESS

Customers who meet the eligibility criteria can submit a written refund request directly to their assigned manager, who will in turn formally forward the request to email[email protected] within the eligibility period.

The refund request must include the following information:

6. EVALUATION AND APPROVAL OF REFUNDS

7. REFUND AMOUNT

The refund amount, if approved, will be determined based on the original service fee and the specific circumstances of the case.

8. REFUND PROCESSING

9. CHANGES IN THE REFUND POLICY

ENTRE TRÁMITES reserves the right to modify this Refund Policy at any time. The changes will take effect once they are posted onhttps://entretramites.com/

10. CONTACT

If you have any questions or concerns about our Refund Policy, please contact us via email: [email protected] 

By accepting and purchasing our services, you agree to comply with the terms and conditions established in this Refund Policy.