For all legal purposes the Spanish language version of the Refund Policy, shall be the legally binding one. This English language version is a translation and may contain errors.

1. INTRODUCTION

The following Refund Policy sets forth the terms and conditions under which ENTRE TRAMITES provides refunds to its customers for purchased services. This policy seeks to ensure customer satisfaction while establishing clear guidelines for the refund process.

2. ELIGIBILITY FOR REFUNDS

2.1. SINGLE PAYMENT SERVICES

ENTRE TRÁMITES customers may be eligible for a refund under the following circumstances, subject to the specific conditions for each service detailed below:

1. Cancellation within 14 days:If the service is canceled by the customer within 14 calendar days of payment, the refund terms specific to each service will apply.

2. Cancellation after 14 days:If cancellation of the service is requested more than 14 calendar days after payment, the refund, if applicable depending on the service and circumstances, will be limited to a maximum of 50%.

2.1.1 SET UP SERVICES

1. Appointments are not available at the stipulated time*, the process is not carried out. (Refund of 80% of the amount paid,within the established cancellation period)

*It is understood as stipulated time:

 1. NO Blanco: : between 4-6 weeks, but the appointment time varies depending on the province, the scheduled appointment can be in a week or even a month in advance.

2. Registration:The waiting period for appointments is 2-3 weeks. In some municipalities, available appointments are not available until the following month.

3. TIE:Between 4 and 6 weeks. Some police stations open availability for the following two weeks on Mondays. Appointments are available in major cities such as Barcelona, ​​Valencia, Madrid, Mallorca, and Seville; the time may increase by an additional 1 to 3 weeks over the standard timeframe.

4. CUE: 4-6 weeks to schedule and availability the following month.

5. TSI:Two weeks after the receipt approved in Barcelona is sent to them. In other provinces, it’s better to schedule an appointment at the nearest health center and request it in person; after that, it also takes 2-3 weeks.

6. CD:For CD, appointments are available for the same week or the following week, in all provinces.

7. ID/Passport: : 2-4 weeks to schedule and availability the following month.

8. Other documentation issued by the National Police:Between 4 and 6 weeks. Some police stations open availability for the following two weeks on Mondays. Appointments are available in major cities such as Barcelona, ​​Valencia, Madrid, Mallorca, and Seville; the time may increase by an additional 1 to 3 weeks over the standard timeframe.

2. You get an appointment, you complete the paperwork, you go to the appointment, but a document was missing that the manager was supposed to prepare, and because of this, they didn’t give you the document (manager error). The refund will be made by the100%

3. What happens if the client goes to the appointment, but the police station refuses to issue the document due to a change or an incident, or simply because the police officer refuses to issue it? If the client does not receive the document due to unrecorded developments or changes at the police station, they must report their situation immediately. We offer to reschedule the appointment at the nearest police station. If the client opts for a refund, a partial refund of 15% of the amount paid will be issued, as the pre-appointment process has been completed*. Please note that unexpected decisions by police stations are beyond our control, as they are autonomous in their decisions, and each police station may request additional documentation, although this may not necessarily be officially published.

* If the appointment was requested taking into account the client’s availability and this availability is only for a specific day, understanding the difficulty in obtaining appointments, the client understands the limitations and possible consequences this may have. Under this scenario, if the police station decides not to deliver the document for reasons beyond our control and requests a refund, it cannot be granted.

4. If during the process, the client fails to share the necessary documentation and the process is affected by this, if they decide to request a refund, it cannot be granted because the error is, in this case, entirely the client’s responsibility.

2.1.2 COMPANY INCORPORATION SERVICES

1. The cancellation and refund policy for one-time payment services applies (14 days to cancel the service)
2. The different appointments required for the incorporation process depend on each province, bank, and notary. If the reason for withdrawal is related.For these reasons, a refund cannot be granted.

2.1.3. SERVICES OF FOREIGNERS

1. Withdrawal for Personal Reasons:

• If a customer cancels the service for personal reasons without initiating any formalities* within the established period, a 100% refund of the amount paid will be granted.
• In the event of withdrawal after completing any of the procedures, a maximum 50% refund will apply.

*This procedure is understood to include: telephone, written, or video call consultation; initial onboarding submission; document review; administrative procedures; or any other process arising from the contracted procedure.

2. Established Times:

• Clients are informed from the outset of the established processing times for the various immigration procedures we offer. By accepting these times as part of the terms and conditions of service, the client understands that dissatisfaction with the delays does not justify any type of refund in the event of withdrawal.
• In the event that the delay in processing the procedure is attributable to the ENTRE TRÁMITES manager/lawyer, preventing the submission of the file on time, a refund of up to 50% will be applied.

3. Withdrawal without Verifiable Justification:

• If the client decides to withdraw from the service due to dissatisfaction with the process, and said process has been fully executed by the manager/lawyer, no refund will be issued. The reasons for dissatisfaction must be clear and verifiable in order to evaluate the suitability of a refund and determine its percentage.

4. Service Not Adjusted to Customer Needs:

• In the event that the service offered and sold from the outset does not meet the client’s needs, they have the right to withdraw and receive a 100% refund, provided that the client reliably notifies their manager/lawyer of this situation within 14 calendar days of the initial payment and before any substantial processing has begun (as defined in this policy). After this period, or once substantial processing has begun, a maximum 50% refund will apply in the event of withdrawal.

5. Extra Charges for Additional Resources:

• Additional charges will apply for additional resources required for proper submission of files when these are the client’s responsibility in terms of documentation and requirements.
• An additional 10% fee will be charged if the client does not submit the documents required for filing the application by one week prior to filing due to their deadline.

6. Extra Charges for Immediate Procedures:

• Additional charges will apply to customers who require their transaction to be completed within 72 hours of payment for the service:

2.1.4. RENTAL SERVICES AND TAX SERVICES

1. Refund for Service Errors:

• If an error occurs in your tax return preparation due to an error on our part, a full 100% refund or correction will be issued at no additional cost.
• If this error results in a fine, ENTRE TRÁMITES undertakes to reimburse the amount of the fine generated directly by our error, without exceeding in any case the total amount paid for the service of said tax model.
• Under no circumstances will ENTRE TRÁMITES assume amounts corresponding to the main tax obligation that the client had to pay.

2. Early Cancellation:

• If you decide to cancel our services before completion, a partial refund will be provided based on the work completed up to the date of cancellation. The amount of this partial refund will be determined based on the percentage of work completed and the resources allocated up to the date of cancellation.

3. Documentación Incompleta o Incorrecta:

• In the event that inaccurate documentation or incorrect information requires amendments, refunds will not be issued, and additional charges for additional services may apply.

2.1.5. DIGITAL CERTIFICATE SERVICES

1. Refund for Technical Problems:

• If you experience technical issues that prevent the issuance or proper functioning of the digital certificate, a full refund or an appropriate technical solution will be offered.

2. Cancellation before Issue:

• If you decide to cancel the certificate before it is issued, a partial refund will be provided, less administrative and processing costs.

3. Certificate Validity:

• No refunds will be issued after the certificate is issued.
• Renewal or issuance of a new certificate will require additional fees.

21.6. PAID ONLINE CONSULTATION SERVICE

1. Cancellation by the customer:

• A 100% refund will be issued if the consultation is canceled at least 24 hours before the scheduled time.
• Cancellations made less than 24 hours in advance will not be eligible for a refund.
• The consultation service is considered fully provided once it has begun. Therefore, no refunds will be issued, regardless of the duration or whether the content of the consultation meets the client’s personal expectations.

2. Cancellation by the consultant:

• In the event that the consultation is canceled by the consultant, the client will have the option to reschedule the consultation or receive a full refund.

3. Refund Procedure:

• All refunds will be processed using the same payment method used for the purchase.
• Refund processing time may vary depending on the payment method and the corresponding financial institution.

2.1.7. OTHER SERVICES

1. Withdrawal for Personal Reasons:

• If a customer cancels the service for personal reasons without initiating any formalities* within the established period, a 100% refund of the amount paid will be granted.
• In the event of withdrawal after completing any of the procedures, a maximum 50% refund will apply.

*This procedure is understood to include: telephone, written, or video call consultation; initial onboarding submission; document review; administrative procedures; or any other process arising from the contracted procedure.

2. Established Times:

• Customers are informed from the outset of the established processing times for the various procedures. By accepting these times as part of the terms and conditions of service, the customer understands that dissatisfaction with the delays does not justify any type of refund in the event of withdrawal.
• In the event that the delay in processing the procedure is attributable to the ENTRE TRÁMITES manager/lawyer, preventing the submission of the file on time, a refund of up to 50% will be applied.

3. Withdrawal without Verifiable Justification:

• If the client decides to withdraw from the service due to dissatisfaction with the process, and said process has been fully executed by the manager/lawyer, no refund will be issued. The reasons for dissatisfaction must be clear and verifiable in order to evaluate the suitability of a refund and determine its percentage.

4. Service Not Adjusted to Customer Needs:

• In the event that the service offered and sold from the outset does not meet the client’s needs, they have the right to withdraw and receive a 100% refund, provided that the client reliably notifies their manager/lawyer of this situation within 14 calendar days of the initial payment and before any substantial processing has begun (as defined in this policy). After this period, or once substantial processing has begun, a maximum 50% refund will apply in the event of withdrawal.

2.2. MONTHLY RECURRING PAYMENT SERVICES (SUBSCRIPTION)

ENTRE TRÁMITES customers may be eligible for a refund under the following circumstances:

Start of Service Provision:For Monthly Recurring Payment Services (Subscription), the provision of the service will be deemed to have begun when one of the following actions occurs:

• The formal assignment of a dedicated manager/advisor to the client.
• Sending access credentials to platforms or tools exclusive to the subscription.
• The start of any advisory, consulting, or management activity related to the services contracted for the current month.

1. Failure to comply with ENTRE TRAMITES in the Provision of Services:

• Cancellation due to failure to process registration in a timely manner.
• Providing documents without a work permit (50% refund for failure to meet conditions).
• Failure to fulfill commitments by the manager (refund of monthly payment).

2. Full Refund for Unsubscription Cancellation Not Managed in Time:

• A full refund will be offered if the customer unsubscribes before the deadline, either by verified email or through our unsubscribe form.

3. Redemption of Penalties for Manager Errors:

• Penalties (fines plus interest) resulting from errors in tax filings/omissions will be offset by discounts on the subscription, offsetting only the penalty/fine plus interest generated, without in any case assuming amounts attributable to the client’s primary tax obligations.

4. Model Sale/Improper Management:

• 100% refund if a model is sold or incorrectly managed, when the customer is not under this obligation.

5. Pause/Cancellation of Services:

• Pausing/cancelling services is possible, but must be communicated before the 20th to avoid charges for the following month.
• No refunds will be issued for breaks or cancellations reported after this date.

2.2.1. RECURRING SERVICES FOR SELF-EMPLOYED WORKERS AND SMEs

Clauses to take into account:

• Your subscription cancellation will be carried out as follows, without exception:

• Cancellation Before the 20th of the Current MonthIf you complete the cancellation form/communicate your intention to unsubscribe (verifiable via email to your assigned manager) before the 20th of the current month, your subscription will be effectively canceled on the last day of that month.

• Cancellation After the 20th of the Current Month:If you complete the cancellation form or communicate your intention to cancel after the 20th of the current month, the cancellation will be applied to the last day of the following month, and charges will be applied for the current month.

• Tax filing is included in our recurring service packages. However, if you cancel your service during the first month of the current quarter, the following conditions will apply:

• Quarterly Tax Filing:If the customer cancels their subscription in the first month of the quarter and requires tax filing, they must maintain their subscription for at least one additional month after the cancellation. Only then will the tax filing be considered part of their subscription. Otherwise, the full fee for the corresponding tax filing services will apply.

• Annual Tax Filing (January):In the event of a cancellation during the month of October, the client must maintain their subscription until December or, alternatively, until November and pay an additional fee for the month of January to have annual tax filing included in their subscription. Otherwise, the full fee for the tax filing services applicable to each client will apply.

3. REFUND DENIAL

No refunds will be given in the following cases:

• If the service has been completed and delivered to the customer.
• If the customer has breached the terms and conditions of the service agreement.
• If access to exclusive materials or resources has been provided as part of the service.
• If the refund is requested outside the eligibility period (14 days)
• If a refund is requested without having formally canceled the subscription service before the 20th of the previous month.

4. DISCLAIMER OF LIABILITY FOR EXPENSES ASSOCIATED WITH PROCEDURES

Under no circumstances will ENTRE TRÁMITES assume any responsibility or cover any personal and/or business expenses associated with the development of procedures. This includes, but is not limited to:

• Travel expenses.
• Accommodation costs.
• Air ticket rates.
• Preparation of powers.
• Documentation required for the procedure.
• Document translation costs.
• Government fees or tariffs.
• Courier or document shipping rates.
• Costs of photographs or certified copies.
• Notary fees or legalization of documents.
• Background check or investigation costs.
• Fees for external consultants or experts.
• Costs of certification or authentication of documents.
• Expenses for completing forms or applications.
• Fees of intermediaries or legal representatives.
• Courier or express courier service rates.
• Costs of managing or administering procedures.
• Fees charged by agencies or outsourced companies for processing procedures.
• Costs of medical examinations or health certificates required for the procedure.
• Expenses arising from obtaining criminal record certificates from foreign jurisdictions.
• Bank charges for certification of funds or account statements required for the procedure.
• The tax obligation per se.
• Any other incidental or process-related expenses not expressly covered by the refund policy.

Any expense of this nature will be the sole responsibility of the CLIENT, and ENTRE TRÁMITES will not be obligated to reimburse or assume its payment.

5. REFUND REQUEST PROCESS

Customers who meet the eligibility criteria can submit a written refund request directly to their assigned manager, who will then formally forward the request to the email [email protected] within the eligibility period.

The refund request must include the following information:

• Client’s full name
• Service reference.
• Clear and substantiated details of the reason for the refund request.

6. EVALUATION AND APPROVAL OF REFUNDS

• The ENTRE TRÁMITES team will review each refund request based on the details provided and eligibility terms.

• ENTRE TRÁMITES reserves the right to accept or reject refund requests at its discretion.

7. REFUND AMOUNT

The amount of the refund, if approved, will be determined based on the original service fee and the specific circumstances of the case.

8. REFUND PROCESSING

• Approved refunds will be processed within 5-11 business days of request approval.

• Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed.

9. CHANGES IN THE REFUND POLICY

ENTRE TRÁMITES reserves the right to modify this Refund Policy at any time. Changes will become effective upon publication on https://entretramites.com/

10. CONTACT

If you have any questions or concerns about our Refund Policy, please contact us via email :[email protected] 

By accepting and purchasing our services, you agree to comply with the terms and conditions set forth in this Refund Policy.