- Purpose of Online Consultations:
- Online consultations are designed to provide guidance, answer queries, and offer advice on Extranjería processes.
- Consultations are not intended for in-depth document reviews. Document reviews are a separate service that must be scheduled and paid for accordingly.
- Document Review Policy:
- During an online consultation, brief verifications of specific documents are allowed (TIE, which allows you to verify the type of residence and which one you can apply for or to verify if you are within the deadline to apply for something. And passport, to check the stamps printed on it), to provide initial feedback or guidance.
- Comprehensive document reviews, including detailed analysis and verification, will not be conducted during online consultations.
- Booking Document Review Services:
- Clients requiring detailed document reviews must purchase the corresponding service in advance.
- Document review services are subject to a separate fee structure, which will be communicated at the time of booking.
- Consultation Time Management:
- Each online consultation session is allocated a specific duration. The session should focus on addressing the customer’s questions and providing relevant advice.
- Misuse of consultation time for document review purposes detracts from the quality of advice and assistance provided.
- Rescheduling and Cancellation Policy:
- If a consultation is used inappropriately for document reviews, the consultant reserves the right to terminate the session.
- Customers will be informed of the correct procedure to follow for document reviews and may reschedule the consultation for its intended purpose.
- Customer Responsibility:
- Customers must clearly state the purpose of their consultation at the time of booking.
- It is the customer’s responsibility to book the correct service for their needs. Misuse of online consultation services may result in the need to rebook the appropriate service.
- Service Fees:
- Fees for online consultations and document review services are outlined on our website and will be communicated during the booking process.
- Customers are required to pay for services according to the fee structure.
- Dispute Resolution:
- In case of any disputes regarding the use of consultation time, customers may contact our support team.
- Our team will review the case and provide a resolution in accordance with these terms and conditions.
Acknowledgment and Acceptance: By scheduling an online consultation or document review service, customers acknowledge that they have read, understood, and agree to these terms and conditions.