{"id":13245,"date":"2023-01-09T03:28:49","date_gmt":"2023-01-09T02:28:49","guid":{"rendered":"https:\/\/entretramites.com\/en\/?p=13245"},"modified":"2023-05-24T12:30:57","modified_gmt":"2023-05-24T10:30:57","slug":"adi-aeat-virtual-assistance","status":"publish","type":"post","link":"https:\/\/entretramites.com\/en\/self-employed\/adi-aeat-virtual-assistance","title":{"rendered":"Guide: New virtual assistance platform for the self-employed and SMEs"},"content":{"rendered":"\n<p><strong>ADI <\/strong>(Asistencia Digital Integral), the new virtual platform for self-employed workers and SMEs, was launched by the <strong>Tax Agency<\/strong> to improve information delivery and attention to citizens so that procedures can be carried out more quickly and dynamically.<\/p>\n\n\n\n<p>This new tool is intended to complement the traditional face-to-face help provided in physical offices, where more than 300 specialized officials will be dedicated to providing personalized non-face-to-face assistance to self-employed workers and SMEs.&nbsp;This service will have a <strong>longer availability time<\/strong> and will <strong>avoid unnecessary trips<\/strong> to the citizen.&nbsp;<\/p>\n\n\n\n<p>There are different offices, and each of them will be specialized in a specific area: Valencia for IVA issues, modules, census procedures, and the most common customs procedures;&nbsp;and Madrid for certain IRPF (Personal Income Tax) controls.&nbsp;In 2021 the headquarters of Galicia will be established and in 2022 that of Andalucia.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"quien-se-beneficia-del-mostrador-virtual-adi\"><strong>Who benefits from ADI&#8217;s Virtual Assistance?<\/strong><\/h2>\n\n\n\n<p>This support service will mainly involve the following profiles: <strong>entrepreneurs <\/strong>starting their activity, <strong>self-employed workers<\/strong> and <strong>SMEs<\/strong>, landlords and tax professionals, as well as <strong>taxpayers<\/strong> who need assistance in processing their tax procedures.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"como-funciona-el-mostrador-virtual-para-autonomos-y-pymes\"><strong>How does ADI work?<\/strong><\/h2>\n\n\n\n<p>The self-employed and SMEs have different electronic tools to access this&nbsp;<a href=\"https:\/\/www.agenciatributaria.es\/AEAT.internet\/Inicio\/La_Agencia_Tributaria\/Campanas\/_Campanas_\/Herramientas_de_asistencia_virtual\/Herramientas_de_asistencia_virtual.shtml\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><strong>virtual assistance<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Virtual assistants<\/strong>: intuitive and interactive tools that allow taxpayers to obtain information and carry out their procedures, as well as connect with the ADI to receive additional help.<\/li>\n\n\n\n<li><strong>Instant chat<\/strong>: this allows you to raise any questions you may have and receive an answer at the moment.&nbsp;It is activated automatically or by request of the taxpayer.<\/li>\n\n\n\n<li><strong>Video calls:<\/strong>&nbsp;offered as an alternative solution in cases in which the taxpayer does not have the necessary personal identification.<\/li>\n\n\n\n<li><strong>Telephone (<em>conventional or &#8220;Click to call<\/em>&#8220;)<\/strong>: the self-employed worker or SME can, for assistance services, call the Tax Agency or request a call from them, according to the corresponding procedure.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>The use of each of the tools will depend on each <strong>service<\/strong> and procedure, as well as the degree of <strong>electronic identification<\/strong> required in each case.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"que-tipo-de-atencion-ofrece\"><strong>What kind of service does it offer?<\/strong><\/h2>\n\n\n\n<p>The type of help offered by the ADI virtual assistant is divided into two parts:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Information:<\/strong>&nbsp;for cases in which the taxpayer only needs to consult how an operation is taxed or what procedure must be carried out in a certain case, such as doubts about IVA, registrations, modifications, and cancellation of the activity, assistance to file a tax return, or to respond to a procedure initiated by the Tax Agency.<\/li>\n\n\n\n<li><strong>Services available:<\/strong>&nbsp;filing of census declarations, quarterly IVA declarations for landlords, self-employed workers, and SMEs starting their activity; and quarterly declarations for taxpayers in modules, complementary prior year&#8217;s income tax returns, as well as, in customs matters, simplified import declarations and refunds of agricultural and professional diesel fuel.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>The ADI will also soon offer a new product, called &#8220;<em><strong>Informa+<\/strong><\/em>&#8220;, which consists of the request, by the taxpayer (who should be duly identified with&nbsp;<strong><a href=\"https:\/\/entretramites.com\/en\/income-tax\/register-in-clve-system-first-time\" data-type=\"post\" data-id=\"498\">Cl@ve<\/a><\/strong>&nbsp;or&nbsp;<strong><a href=\"https:\/\/entretramites.com\/en\/labor\/get-your-digital-certificate-online\" data-type=\"post\" data-id=\"4587\" target=\"_blank\" rel=\"noreferrer noopener\">digital certificate<\/a><\/strong>), for a written response to their query, so that can have legal certainty about the tax treatment of the specific economic operation they have to carry out.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"que-ventajas-tiene-el-mostrador-virtual-para-autonomos-y-pymes\"><strong>What advantages does ADI offer to the self-employed and SMEs?<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Easy access<\/strong>&nbsp;for the taxpayer by not having to go to a physical office.&nbsp;<\/li>\n\n\n\n<li>ADI also offers us extended hours, from&nbsp;<strong>9 a.m. to 7 p.m.<\/strong>, which doubles the hours of the physical offices.<\/li>\n\n\n\n<li>It allows a&nbsp;<strong>considerable saving of time<\/strong>&nbsp;by allowing the taxpayer to expand their request and file a declaration, or solve another pending procedure.&nbsp;<\/li>\n\n\n\n<li><strong>Greater homogeneity and higher quality of service<\/strong>&nbsp;as it is a service that relies on specialized staff.&nbsp;<\/li>\n\n\n\n<li>Greater&nbsp;<strong>legal assurance<\/strong>&nbsp;by having a unity of criteria.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Download here<\/strong> the complete guide on &#8220;<strong>ADI<\/strong>&#8221; the virtual assistant of the Tax Agency. (Please note that this official guide from the Tax Agency is only available in Spanish).<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"https:\/\/entretramites.com\/en\/download-form\" style=\"border-radius:10px;background-color:#293c90\"><strong>Download Guide<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>It is important that you have an advisor who knows all about the processes of Spanish Public Administration and helps you with all the necessary procedures.&nbsp;With the&nbsp;100% <a href=\"https:\/\/entretramites.com\/en\/services\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Online Services<\/strong><\/a> of&nbsp;<strong><a href=\"https:\/\/entretramites.com\/en\/\" data-type=\"page\" data-id=\"13416\">Entre Tr\u00e1mites<\/a><\/strong>,&nbsp;you will be able to simplify your<strong> day-to-day procedures<\/strong>.<\/p>\n\n\n\n<p><strong>Contact us!&nbsp;<\/strong>Through our <a href=\"https:\/\/entretramites.com\/en\/contact-form\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>contact form<\/strong><\/a>,&nbsp;you can leave your details for us to call you, schedule a&nbsp;<a href=\"https:\/\/entretramites.com\/en\/free-consultation-30-minutes\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>free consultation with us<\/strong><\/a>,&nbsp;or text our<strong>&nbsp;<a href=\"https:\/\/api.whatsapp.com\/send?phone=34645789865\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">WhatsApp<\/a><\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Tax Agency launched a new virtual assistant for the self-employed and SMEs to carry out their procedures and solve their tax issues: ADI.<\/p>\n","protected":false},"author":10,"featured_media":19507,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[192],"tags":[],"class_list":["post-13245","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-self-employed"],"acf":[],"_links":{"self":[{"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/posts\/13245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/comments?post=13245"}],"version-history":[{"count":5,"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/posts\/13245\/revisions"}],"predecessor-version":[{"id":25432,"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/posts\/13245\/revisions\/25432"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/media\/19507"}],"wp:attachment":[{"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/media?parent=13245"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/categories?post=13245"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/tags?post=13245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}