{"id":5027,"date":"2020-09-17T13:19:49","date_gmt":"2020-09-17T11:19:49","guid":{"rendered":"https:\/\/entretramites.com\/en\/?page_id=5027"},"modified":"2026-04-21T12:12:54","modified_gmt":"2026-04-21T10:12:54","slug":"commercial-conditions","status":"publish","type":"page","link":"https:\/\/entretramites.com\/en\/commercial-conditions","title":{"rendered":"COMMERCIAL CONDITIONS"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In the case of checking the box \u201cI have read and accept the Contract Conditions\u201d, the Client gives his express consent to comply with the terms of this contract and his agreement with all the clauses contained therein through ELECTRONIC ACCEPTANCE. OF THE SAME. By clicking on the payment button, the Client acknowledges that electronic acceptance is equivalent to his or her handwritten signature and confirms his commitment to comply with all the provisions and obligations established in this contract. The electronic acceptance of the contract will be binding and will constitute a legally valid agreement between the Client and ENTRE Tr\u00e1mites.<\/span><\/p>\n<h1><b>CONTRACT CONDITIONS<\/b><\/h1>\n<p><span style=\"font-weight: 500;\">For all legal purposes the <a href=\"https:\/\/entretramites.com\/condiciones-contratacion\" target=\"_blank\" rel=\"noopener\">Spanish language version of the contract conditions<\/a>, shall be the legally binding one. This English language version is a translation and may contain errors.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This SERVICE PROVISION AGREEMENT regulates the use of the Services provided by BEAT BUREAUCRACY ET, SL (WWW.ENTRETRAMITES.COM), hereinafter, ENTRE TR\u00c1MITES.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By contracting any of the Services of ENTRE TR\u00c1MITES, either by clicking on the \u201cHire\u201d button on the registration page or through any other contracting method that ENTRE TR\u00c1MITES has provided, the Client acknowledges and agrees to register in the terms and conditions of ENTRE TR\u00c1MITES. this document, as well as the rest of the Legal Notices published on the Web that are in force at all times, which complete and complement this Contract, in addition to accepting the <\/span><a href=\"https:\/\/entretramites.com\/en\/commercial-conditions\/specific-conditions\"><span style=\"font-weight: 400;\">specific conditions<\/span><\/a><span style=\"font-weight: 400;\"> of each contracted service. Please read the following terms and conditions carefully before accepting them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you contract any of our services, you will be sent an email that provides us with a copy of this legal document accepted by you.<\/span><\/p>\n<h2><b>1). COMPANY<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The Web <\/span><a href=\"http:\/\/www.entretramites.com\/EN\"><span style=\"font-weight: 400;\">WWW.ENTRETRAMITES.COM<\/span><\/a><span style=\"font-weight: 400;\"> (hereinafter referred to as the Website) is owned by ENTRE TR\u00c1MITES, a company with NIF: B01944743 and address at CALLE MAR\u00cdA DE MOLINA 39, 3. COWORKING ATICCO MAR\u00cdA DE MOLINA 28006 MADRID, SPAIN, registered in the Mercantile Registry of Barcelona, \u200b\u200bVolume 47465, Sheet B-552615, Folio 13.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The User can contact ENTRE TR\u00c1MITES in the User Service by telephone + 34930 185 237 (Monday to Friday from 9:00 a.m. to 6:00 p.m. or at the email address info@entretramites.com.<\/span><\/p>\n<h2><b>2). CLIENT<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The Client of ENTRE TR\u00c1MITES (hereinafter referred to as the Client) is any natural person of legal age or legal entity who contracts any of the Services offered on the Website, either through a monthly subscription or through <\/span><a href=\"https:\/\/entretramites.com\/en\/commercial-conditions\/specific-conditions\"><span style=\"font-weight: 400;\">specific contracting<\/span><\/a><span style=\"font-weight: 400;\"> of a service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you sign up for one of our plans or contract a service, you will be asked for the following personal data, necessary to establish the contractual relationship:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Name and surname<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Name of the commercial company (when applicable)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">NIF<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Complete Tax Address<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phone number<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Credit\/Debit Card (Only in the case of one-time and one-off services; and monthly subscriptions).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bank IBAN (Only in the case of monthly subscription services and when the Client requests it).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Before contracting you must carefully read the <\/span><a href=\"https:\/\/entretramites.com\/en\/commercial-conditions\/specific-conditions\"><span style=\"font-weight: 400;\">Specific conditions<\/span><\/a><span style=\"font-weight: 400;\"> of each Plan or service, where the services included and those that are not included or can be contracted by paying an additional fee are specified. It is very important that if you have any questions regarding the included services, you contact ENTRE TR\u00c1MITES prior to contracting.<\/span><\/p>\n<h2><b>3). OBJECT OF THE CONTRACT<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The object of this contract will be the services included in the plan or specific service that has been contracted by the client (<\/span><a href=\"https:\/\/entretramites.com\/en\/commercial-conditions\/specific-conditions\"><span style=\"font-weight: 400;\">Specific Conditions<\/span><\/a><span style=\"font-weight: 400;\">).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This may include, depending on the case, the use of the billing program or the use of the ENTRE Tr\u00e1mites platform. To access these services, once contracted we will provide you with a username and password.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These keys will be personal and non-transferable and the client guarantees that they will establish the necessary measures to avoid fraudulent use of them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The ENTRE TR\u00c1MITES Cloud is designed to offer the maximum guarantees of security and confidentiality. Your information will always be protected and stored on our servers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The main services offered by our consultancy are accounting, tax and labor advice for commercial companies and self-employed workers, and immigration services in Spain. These services are offered by subscription monthly of one of our plans (hereinafter called Subscription), or by <\/span><a href=\"https:\/\/entretramites.com\/en\/commercial-conditions\/specific-conditions\"><span style=\"font-weight: 400;\">specifically contracting<\/span><\/a><span style=\"font-weight: 400;\"> a service offered by ENTRE TR\u00c1MITES, the objective of our website is to offer clear and simple information, content and services related to the field of management-advisory. to the self-employed and commercial companies throughout Spain, carried out electronically.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the case of monthly subscription services, by using the billing program, the client consents to the fact that their data is stored by the company&#8217;s servers <\/span><a href=\"https:\/\/entretramites.com\/wp-content\/uploads\/2020\/12\/avisoLegal-servicio-AON-Solutions.pdf\"><span style=\"font-weight: 400;\">AON SOLUTIONS S.L.U<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On the one hand, ENTRE TR\u00c1MITES, and on the other, the Client, mutually recognizing the legal capacity to contract and be bound in the respective capacities in which they act, agree to these Contract Conditions applicable to the Subscription and the rest of the contracted services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This Service is provided to the Client as an End User, for their exclusive use, so under no circumstances may they resell or distribute the Subscription or the contracted services to third parties.<\/span><\/p>\n<h2><b>4). PERFECTION OF THE CONTRACT<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The validity of contracts concluded electronically is protected by article 23, sections 1 and 3, of Law 34\/2002 on Information Society Services and Electronic Commerce: \u201cContracts entered into electronically will have the same validity and will produce all the effects of the Civil and Commercial Legal System.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Contract is perfected from the moment the Client expresses his or her agreement with these contract conditions by pressing the \u201cContract\u201d button or any other means established by ENTRE TR\u00c1MITES, and Reading the contractual conditions and after having correctly completed the form offered. from the web server.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Client agrees that it will not be necessary to confirm receipt of acceptance of the contract when it has been concluded exclusively through an exchange of email or another type of equivalent electronic communication, as established in article 28.3 b) of Law 34 \/2002 of Information Society Services and Electronic Commerce, as well as what is established in the <\/span><a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-2007-20555\" rel=\"nofollow noopener\" target=\"_blank\"><span style=\"font-weight: 400;\">Royal Legislative Decree 1\/2007<\/span><\/a><span style=\"font-weight: 400;\"> . The parties agree to legally equate the Client&#8217;s handwritten signature with that made using any type of keys, codes for identifying security elements. Without prejudice to the foregoing, ENTRE TR\u00c1MITES may require written confirmation when it deems necessary.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In cases in which the Client, user of the services and products of ENTRE TR\u00c1MITES, is considered a Legal Entity, he or she will be responsible at all times for the valid and effective authorization or power of attorney of the natural persons who enter into this contract and will not be able to oppose lack of authorization or the defect or revocation of powers, the consideration for the services and products provided by ENTRE TR\u00c1MITES In accordance with the provisions of article 1,822 of the Civil Code and following, in relation to 1,113 and following of the same Code, is constituted with the The natural person who contracts on behalf of a commercial company, who with the guarantee of his assets and rights, will be responsible for all the obligations of this contract, as joint guarantor.<\/span><\/p>\n<h2><b>5). SERVICE DESCRIPTION<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The services that ENTRE TRAMITES must provide to the Client in accordance with the terms and conditions of this Contract are those listed on the website <\/span><a href=\"http:\/\/www.entretramites.com\"><span style=\"font-weight: 400;\">www.entretramites.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By virtue of these Contract Conditions, ENTRE TR\u00c1MITES offers access to a website with information and content related to the field of online accounting, tax, labor and legal management-advice for self-employed workers and commercial companies throughout Spain, as well as others. services related to the field of immigration advice. The express subscription and\/or acquisition of these services on the WWW.ENTRETRAMITES.COM website grants the right to access these contents, under the terms expressed in these Contract Conditions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To obtain the Subscription Registration or contract the services offered on the Website, it will be necessary to register and follow the registration procedure indicated by ENTRE TR\u00c1MITES, pay the subscription fee or service fee in force at all times and accept the general terms. ENTRE TR\u00c1MITES specified in this Contract.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To determine the ability of the Client or any user to access the Website and allow access to all or some of the contents and Services of the Website, the Client will be assigned certain keys with a username and password, or access corresponding to the Cloud.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Client&#8217;s keys are personal and non-transferable and the Client will not have the right to transfer or assign them to third parties under any circumstances. The Client will be responsible for all operations carried out with their passwords, so they undertake to safeguard them and, if they are aware that a third person has had access to them or has accessed ENTRE TR\u00c1MITES on their behalf and without their consent, they must inform ENTRE TRAMITES of this circumstance immediately. The Client&#8217;s omission of this duty will grant ENTRE TR\u00c1MITES the power to terminate the Contract unilaterally and without any type of compensation for the Client. ENTRE TRAMITES will not have any responsibility for the incorrect use made of the Client&#8217;s keys.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When it is necessary for the Client to register or provide personal data to be able to access any of the Services offered by ENTRE TR\u00c1MITES, the collection, processing and, where appropriate, the transfer or access of the User&#8217;s personal data will be under the application of the provisions of the Legal Notice and the Privacy Policy, which can be accessed through the Website and which will form an essential part of these Contract Conditions.<\/span><\/p>\n<h2><b>6). FEE<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">For the services that ENTRE TR\u00c1MITES is obliged to provide to the Client in accordance with this Contract, ENTRE TR\u00c1MITES will be responsible for the fees established for each type of service on its website.<\/span><a href=\"http:\/\/www.entretramites.com\"><span style=\"font-weight: 400;\">www.entretramites.com<\/span><\/a><span style=\"font-weight: 400;\"> and in the <\/span><a href=\"https:\/\/entretramites.com\/en\/commercial-conditions\/fees\"><span style=\"font-weight: 400;\">Annex 2 of prices.<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">ENTRE TR\u00c1MITES will charge, where appropriate, the Client for the provision of the Website Services based on the rates in force at all times on the Website, and which the Client declares to know and accept, which are detailed in the <\/span><a href=\"https:\/\/entretramites.com\/en\/commercial-conditions\/specific-conditions\"><span style=\"font-weight: 400;\">specific conditions<\/span><\/a><span style=\"font-weight: 400;\"> of each Plan or Service. Regarding services that do not conform to the plans listed on the website, a personalized quote will be sent to the client.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The price of the rest of the services offered will be accrued at the time of contracting it, and payment can be made by credit\/debit card or by direct debit if they are users who are already clients of ENTRE TR\u00c1MITES.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Subscription price is accrued and received by ENTRE TR\u00c1MITES with the request made by the Client, through recurring payment by credit card or direct debit (subscription) or any other means of payment that the Client has registered in our payment system.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The ENTRE TR\u00c1MITES Service will be invoiced in accordance with the tax and accounting regulations in force at all times and sent to the Client in the manner and within the deadline by email.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The price of active subscriptions may be revised, with prior communication one (1) month in advance and acceptance by the subscribed customer. The aforementioned, without prejudice to adapting the price of the plans collected on the website by companies and\/or freelancers that do not adjust to the <\/span><a href=\"https:\/\/entretramites.com\/en\/commercial-conditions\/specific-conditions\"><span style=\"font-weight: 400;\">specific conditions<\/span><\/a><span style=\"font-weight: 400;\"> of each plan, prior to sending and accepting a personalized quote.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ENTRE TR\u00c1MITES reserves the right to modify the pricing policy of the Service provided in various concepts such as promotional discounts or other rate changes, and must in any case communicate said change through those channels used as an advertising channel for the Client or potential Customer. Unless otherwise specified, all prices quoted on the Website and in advertising media are understood to be excluding VAT.<\/span><\/p>\n<h2><b>7). BILLING &#8211; PAYMENT METHOD<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The fees referred to in clause 6 will be billed monthly in advance, beginning with the month corresponding to the date of this Agreement. Invoices will be issued within the first five (5) days of the month following the month in question, and payment is due within fifteen (15) days of the invoice date. Payments will be made by recurring credit card payment, direct debit, or any other payment method the Client has registered in our payment system.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Any amount not received by ENTRE TR\u00c1MITES by the invoice due date shall be considered overdue. Interest on late payment shall accrue on any overdue amount at the legal rate in force at the time of the default.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the event of non-payment of any invoice by its due date, or failure to pay an already notified overdue invoice, ENTRE TR\u00c1MITES may suspend the provision of the Service or terminate the contract, subject to prior written notice via email with a minimum notice period of five (5) days.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Such suspension <\/span><b>shall not imply the termination of the contract, nor shall it exempt the Client from the obligation to pay the recurring subscription fees<\/b><span style=\"font-weight: 400;\">, which shall continue to accrue while the contract remains in force. Therefore, <\/span><b>monthly invoices will continue to be generated during the suspension period<\/b><span style=\"font-weight: 400;\">, and the Client shall remain liable for full payment of all accrued amounts, including applicable late payment interest and collection fees.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The subscription shall not be reinstated until the Client has paid all outstanding amounts in full. ENTRE TR\u00c1MITES reserves the right to pursue the recovery of such amounts, whether through judicial or extrajudicial means, and to include the Client in debt recovery systems or credit risk registries when appropriate and in accordance with applicable regulations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the Client settles the outstanding amounts after the suspension, ENTRE TR\u00c1MITES reserves the right to reactivate the subscription upon the Client\u2019s request.<\/span><\/p>\n<h2><b>8). DATA PROTECTION<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">In the event that, due to the provision of the services covered by this Contract, ENTRE TR\u00c1MITES must have access to personal databases owned or held by the Client, ENTRE TR\u00c1MITES: (a) will only process the data to which it has access. in accordance with the instructions given to it by the Client for this purpose and will not apply them to or use them for a purpose other than that indicated in said instructions, nor will it communicate them, not even for their conservation, to third parties; (b) adopt basic level security measures (or the higher level that, where appropriate, is applicable) that guarantee the security of personal data and prevent its alteration, loss, processing or unauthorized access; and (c) will return to the Client the personal data in its possession on the date of termination of the Contract and will destroy the media or documents containing such personal data.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally and without prejudice to the foregoing, the Client is informed of the following: (i) their personal data will be incorporated into an automated file owned by ENTRE TR\u00c1MITES; (ii) the purpose of said file is to provide, improve and complete the services that ENTRE TR\u00c1MITES offers; (iii) the Client consents that ENTRE TR\u00c1MITES may send commercial communications by any means (postal mail, email or equivalent electronic means of communication), in order to inform them about their own products or services that they currently offer or that they may offer in the future; (iv) the Client may assert, at any time, their rights of access, rectification, cancellation and opposition in the terms established in current legislation, by writing to the address listed at the head of this document by certified letter with acknowledgment. Of receipt; (v) the acceptance by the Client that their personal data may be processed or transferred in the manner previously established is always revocable, without retroactive effects, in accordance with the provisions of articles 6 and 11 of the Law. Organic 15\/1999.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For the purposes of article 34 of the LOPD, the CLIENT gives his express consent for the international transfer of his data by the Service Provider, which uses computer applications that are hosted in the United States for the correct execution of this contract.<\/span><\/p>\n<h2><b>9). EXCLUSION OF GUARANTEES AND RESPONSIBILITY<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">ENTRE Tr\u00e1mites does not guarantee the availability and uninterrupted continuity of the operation of the Website and the Services provided with it. When this is due to internal causes of the company and reasonably possible, ENTRE TR\u00c1MITES is exempt from any liability for damages of any kind that may be caused by the lack of availability or continuity of the operation of the Website and the Services, or due to fraud in the usefulness that users could have attributed to it and to the Services, to its reliability, and in particular, although not exclusively, to failures or deficiencies in speed or other type in access to the different pages of the Web.<\/span><\/p>\n<h2><b>10). LIMITATION OF LIABILITY<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">ENTRE TRAMITES disclaims all liability for defects or damages arising from: (a) incorrect or unauthorized use of the Subscription and its contents; (b) the veracity of the data provided by the CLIENT in the service contracting form; (c) the inability to use the Subscription due to: (i) any incident or incident with your hardware and software; (ii) any incident attributable to the Internet Services or telecommunications lines; and in general to (iii) any incorrect operation or action not directly attributable to ENTRE TR\u00c1MITES and its employees (d) fines and sanctions imposed by any public administration on the Client due to documentation and\/or information that is omitted by the Client, or presented after the deadline, or through unofficial channels: email or AON portal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In any case, the maximum liability of ENTRE TR\u00c1MITES, under this Contract, will not exceed the amount disbursed by the Client to carry out this Subscription or contracting of the services offered.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8221; Pursuant to the provisions of art. 40.2 of Law 7\/2017 of November 2 in relation to the alternative resolution of consumer disputes includes the complete identification of the competent accredited entity:<\/span><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=ES\" rel=\"nofollow noopener\" target=\"_blank\"><span style=\"font-weight: 400;\">online claim<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><b>11). CLAIMS<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Any claim that the client considers appropriate will be attended to as soon as possible, and may made at the following contact addresses:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">BEAT BUREAUCRACY ET, SL<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Address: CALLE MAR\u00cdA DE MOLINA 39, 3. COWORKING ATICCO MAR\u00cdA DE MOLINA 28006 MADRID, SPAIN<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Telephone: +34 930 185 237<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email: atencion.cliente@entretramites.com<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In accordance with Art. 14.1 of Regulation (EU) 524\/2013, the European Commission provides a free access platform for the resolution of online conflicts between the CUSTOMER and ENTRE TR\u00c1MITES, without the need to resort to the courts of law, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and\/or impose a solution to the conflict.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Link to ODR platform:<\/span><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=ES\" rel=\"nofollow noopener\" target=\"_blank\"><span style=\"font-weight: 400;\">http:\/\/ec.europa.eu\/consumers\/odr\/<\/span><\/a><\/p>\n<h2><b>12). CONFIDENTIALITY<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">All documents, writings, information, etc. prepared by ENTRE TR\u00c1MITES in relation to the Client or its personnel or its activities during the term of this Contract are and will always remain the property of the Client. However, ENTRE Tr\u00e1mites will have the right to keep a copy of such documents, writings, information, etc. to the extent that ENTRE PROCEDURES deems it appropriate. ENTRE TR\u00c1MITES is obliged to maintain professional secrecy, both during the term of this Contract and after its termination, on matters that are not in the public domain and are exclusive to the Client, excepting from this obligation information that ENTRE TR\u00c1MITES must reveal in compliance. of laws or regulations or as required or ordered by an administrative agency or body or by a competent judge or court in the exercise of its powers.<\/span><\/p>\n<h2><b>13). USE OF THE DIGITAL CERTIFICATE<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The Client authorizes ENTRE TR\u00c1MITES to use their personal or representative Digital Certificate, so that they can carry out the specific procedures entrusted in their name and representation, for the services described in this contract.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For the Client&#8217;s peace of mind, ENTRE TR\u00c1MITES makes use of <\/span><a href=\"https:\/\/redtrust.com\/\" rel=\"nofollow noopener\" target=\"_blank\"><span style=\"font-weight: 400;\">Redtrust<\/span><\/a><span style=\"font-weight: 400;\">, an application that guards all digital certificates and establishes the necessary control mechanisms to guarantee their total protection.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Client declares that, once he downloads and installs the Certificate on his computer, he will acquire the status of Holder and will use the Certificate in accordance with the attached conditions and in accordance with the content of the <\/span><a href=\"https:\/\/www.sede.fnmt.gob.es\/dpcs\" rel=\"nofollow noopener\" target=\"_blank\"><span style=\"font-weight: 400;\">General Statement of Trust Services and Electronic Certification Practices<\/span><\/a><span style=\"font-weight: 400;\"> and those of the Specific Policies and Practices of the Certificates of Natural Persons of the FNMT-RCM (https:\/\/www.sede.fnmt.gob.es\/dpcs\/acusuarios), expressly declaring that you accept them in their entirety and that Your capacity is not limited to contract with this Entity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These conditions are an extract from the <\/span><a href=\"https:\/\/www.sede.fnmt.gob.es\/dpcs\/acusuarios\" rel=\"nofollow noopener\" target=\"_blank\"><span style=\"font-weight: 400;\">Particular Policies and Practices of Certificates of Natural Persons<\/span><\/a><span style=\"font-weight: 400;\"> with the basic standards for the issuance of these Certificates. The following basic information is made available to the Client and that, for reasons of space, the duty of information will be satisfied with the General Declaration of Practices of Trust Services and Electronic Certification (DGPC) and with the Specific Policies and Practices of the Certificates of Natural Persons, made available in digital format at the previous link.<\/span><\/p>\n<h2><b>14). CONTRACT DURATION, MODIFICATIONS AND TERMINATION<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">In the case of services provided through a single payment, this contract will have a limited duration and will conclude automatically once ENTRE Tr\u00e1mites has completed all of the agreed services. Termination of the contract will be effective when the specific product or service detailed in the agreed scope of work has been delivered to the Client.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Both parties acknowledge that the termination of the contract for single payment services will not require additional notification or particular formalities, and will be considered fulfilled once satisfactory delivery of the agreed service has been carried out.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Any additional services requested by the Client, which are not contemplated in the scope of the original work and which generate additional costs, may be the subject of a separate agreement and contract.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For services contracted under a subscription model, this contract will automatically renew at the beginning of each calendar month, commencing on the 1st, unless the Client provides written notice of their intention not to renew at least 11 days prior to the renewal date. Similarly, if the CLIENT wishes to change their monthly subscription plan (either to a higher or lower plan), they must notify us in writing before the 20th of each month. If they do not do so within this period, the requested change will take effect on the first day of the second following month.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ENTRE TR\u00c1MITES may prohibit access to the Subscription and\/or the service and interrupt the validity of the Client&#8217;s keys immediately and without prior notification in the event that it considers that the Client has violated any of the terms or conditions of this Contract, due to lack of payment, or to prevent conduct by the Client that (i) involves fraud or illegal act related to the content of this Contract; and\/or (ii) disrupts its operation and\/or the provision of the ENTRE Tr\u00e1mites Services to the Client or third parties; and\/or (iii) in the event that the Client provides false, fraudulent or misleading information during the conclusion or validity of the contract; and\/or (iv) deliberate falsehood or omission of material information by the Client, which negatively affects the provision of the service or breaches the conditions established in this contract; and\/or (v) in the event that the Client adopts problematic, offensive, disrespectful behavior or mistreats any employee, representative or manager of ENTRE TR\u00c1MITES verbally or in writing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ENTRE TR\u00c1MITES may, at any time, modify these Contract Conditions or introduce new conditions of use, which will be communicated to the Client by means of a notice that has been published on the Service website with thirty (30) days&#8217; notice. These modifications will only be applicable upon their entry into force and the Client will have the right to terminate the contract without any penalty in the event of non-acceptance of the new conditions, adhering to the notification and resolution procedure set out in this Contract.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Client will be entitled to terminate the Contract early for the following reasons: (i) breach by ENTRE TR\u00c1MITES of an essential obligation under this Contract, if said breach is not corrected within a period of thirty (30) days from receipt of written notification thereof; (ii) if ENTRE TR\u00c1MITES is the subject of a final judicial declaration of bankruptcy; (iii) the liquidation of ENTRE TR\u00c1MITES or the cessation of its business activities; (iv) if ENTRE TR\u00c1MITES modifies these Contract Conditions, the Client will send written notification with a certified letter to the attention of the User Service of ENTRE TR\u00c1MITES and granting fifteen (15) days for the resolution of the Contract from receipt. of said writing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The termination of this Agreement will not relieve the Customer of its obligation to pay any charges incurred under this Agreement prior to its termination.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Client must indemnify ENTRE TR\u00c1MITES from and against: (i) any loss or damage suffered by ENTRE TR\u00c1MITES or any third party resulting from the actions of any person who obtains unauthorized access to the Website using any keys granted to the Client or any other party. authorized user thereof. (ii) any loss suffered by ENTRE TR\u00c1MITES or third parties resulting from the introduction of a virus to the website by the Client or an authorized user thereof; (iii) any action, claim, cost, expense and procedure that arises due to the use of any data on the Website intended for the provision of the Service that violates any intellectual or industrial property right of third parties.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the event that a regulatory action, legal or regulatory measure occurs that, in the reasonable judgment of ENTRE TR\u00c1MITES, prohibits, substantially restricts or makes the provision of the Services object of this Contract commercially unviable, ENTRE TR\u00c1MITES will be authorized to: (i) modify the Subscription Services or the terms and clauses of this Contract in order to adapt to the new situation, (ii) terminate the Contract.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once the contract is resolved within fifteen (15) days, ENTRE TR\u00c1MITES will send electronically all the documentation deposited in the Client&#8217;s virtual file to the email provided in the <\/span><a href=\"https:\/\/entretramites.com\/en\/commercial-conditions\/specific-conditions\"><span style=\"font-weight: 400;\">specific conditions<\/span><\/a><span style=\"font-weight: 400;\"> and will proceed to eliminate it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When the Subscription ends, ENTRE TRAMITES may send the Client the relevant commercial communications to offer the Client the right to renew the Subscription, but it will in any case be the Client&#8217;s responsibility to contract a new Subscription for the period of time it deems appropriate.<\/span><\/p>\n<p><b>Expiration of One-Time Payment Services:<\/b><span style=\"font-weight: 400;\"> In the case of services contracted through a single payment, the Client has a maximum period of six (6) months from the date of purchase to effectively utilize the service or provide the necessary documentation to commence the process. If this period elapses without the service being executed due to reasons attributable to the Client, the service shall be deemed expired. Should the Client wish to resume the procedure after these six (6) months, they must re-contract the service by paying the full fee according to the current and updated rates at that time. The Client shall not be entitled to claim a refund or compensation for the payment previously made.<\/span><\/p>\n<h2><b>15). RIGHT OF WITHDRAWAL<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The Client has the right to withdraw from the contracted service, in accordance with the provisions of current consumer and user regulations. In the case of a monthly subscription product, the Client must inform no later than the 20th of the current month that they wish to unsubscribe from the service provided by ENTRE TR\u00c1MITES, otherwise, the cancellation will become effective on the 30th of the month. following.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When the Client has exercised the right of withdrawal, ENTRE TRAMITES will return the sums paid by the Client without withholding expenses according to our <\/span><a href=\"https:\/\/entretramites.com\/en\/commercial-conditions\/refund-policy\"><span style=\"font-weight: 400;\">Refund Policy<\/span><\/a><span style=\"font-weight: 400;\">. The return of these sums will be made without undue delay and, in any case, before fourteen (14) calendar days have elapsed from the date on which the Client has been informed of the decision to withdraw from the contract.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, the right of withdrawal cannot be exercised once the service has been completely executed or when the execution has begun, with the prior express consent of the Client and with the acknowledgment on his part that he is aware that, once the contract has been fully executed by ENTRE TR\u00c1MITES, you will have lost your right of withdrawal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">View our <\/span><a href=\"https:\/\/entretramites.com\/en\/unsubscription-policy\"><span style=\"font-weight: 400;\">Unsubscription Policy.<\/span><\/a><\/p>\n<h2><b>16). RIGHT OF EXCLUSION AND TERMINATION FOR MISCONDUCT<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The relationship between the Client and ENTRE TR\u00c1MITES is based on good faith and mutual respect. Conduct that threatens the moral integrity of our team will not be tolerated. ENTRE TR\u00c1MITES reserves the right of exclusion and the power to terminate the contract unilaterally and with immediate effect if behaviors are detected on the part of the Client that violate the basic principles of respect and collaboration.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This right may be exercised in the following cases:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Mistreatment of Staff:<\/b><span style=\"font-weight: 400;\"> Any type of disrespectful, offensive, threatening, or abusive treatment, whether verbal or written, toward any employee, collaborator, or representative of ENTRE TR\u00c1MITES. Mutual respect is the non-negotiable foundation of our contractual relationship.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Malpractice:<\/b><span style=\"font-weight: 400;\"> Evidence that the Client is using the services for illicit or fraudulent purposes, or purposes that contravene professional ethics.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Obstruction of Service:<\/b><span style=\"font-weight: 400;\"> Repeated lack of cooperation or the deliberate provision of false information that prevents the normal development of the agency&#8217;s functions.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Effects of Termination: In the event of exercising this right, ENTRE TR\u00c1MITES will notify the Client of the contract&#8217;s termination. Such termination shall not entitle the Client to a refund of any amounts already paid for the contracted service, and a settlement of the services and actions performed to date will be carried out. Furthermore, ENTRE TR\u00c1MITES shall be exempt from any liability for any consequences that the interruption of service may cause to the Client\u2019s pending procedures resulting from their own breach of these conduct rules.<\/span><\/p>\n<h2><b>17). APPLICABLE LAW<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">This Contract will be governed in all its aspects, including validity, interpretation and effectiveness, by Spanish common law, to the exclusion of all regional law.<\/span><\/p>\n<h2><b>18). COMPETENT COURT<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">For all purposes of this Contract, the parties expressly submit to the jurisdiction of the judges and courts of Barcelona and expressly renounce any other jurisdiction that may apply to them.<\/span><\/p>\n<h2><b>19). COMPLETE CONTRACT<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">This Contract constitutes the entire agreement between the parties with respect to the matters covered by it, it supersedes any verbal or written agreement between the parties prior to it and may only be modified by another written agreement signed by both parties.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the case of checking the box \u201cI have read and accept the Contract Conditions\u201d, the Client gives his express consent to comply with the terms of this contract and his agreement with all the clauses contained therein through ELECTRONIC ACCEPTANCE. OF THE SAME. By clicking on the payment button, the Client acknowledges that electronic [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5027","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/pages\/5027","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/comments?post=5027"}],"version-history":[{"count":11,"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/pages\/5027\/revisions"}],"predecessor-version":[{"id":56407,"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/pages\/5027\/revisions\/56407"}],"wp:attachment":[{"href":"https:\/\/entretramites.com\/en\/wp-json\/wp\/v2\/media?parent=5027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}